At Surveen Exim Private Limited, we value our customers and strive to provide a seamless and satisfactory experience. We understand that circumstances may arise requiring the cancellation of an order. Please review our cancellation policy below to understand how we handle such requests.
1. Order Cancellation by Customer
- Orders can be canceled within 24 hours of placement for a full refund.
- To cancel your order, please contact us at surveenexim@gmail.com with your order number and reason for cancellation.
- Cancellation requests received after the 24-hour window may not be accepted if the order has already been processed or shipped.
2. Order Cancellation by Surveen Exim
We reserve the right to cancel an order under the following circumstances:
- Unavailability of the product due to unforeseen circumstances.
- Issues with payment processing or verification.
- Incomplete or incorrect customer information.
In such cases, customers will be notified promptly, and a full refund will be processed within 7-10 business days to the original payment method.
3. Refund for Canceled Orders
- Refunds for canceled orders will be processed within 7-10 business days after confirmation.
- Refunds will be issued in the original form of payment.
- Shipping fees, if applicable, are non-refundable unless the cancellation is due to our error.
4. Non-Cancelable Orders
- Orders for custom or perishable items cannot be canceled once processing begins.
- Orders that have already been shipped are not eligible for cancellation. In such cases, refer to our Return and Refund Policy for assistance.
5. How to Request a Cancellation
To cancel your order, please email surveenexim@gmail.com with the following details:
- Order number
- Reason for cancellation
Our team will process your request and provide confirmation as soon as possible.
6. Contact Us
If you have any questions or concerns regarding our cancellation policy, please reach out to us:
Surveen Exim Private Limited
1, A-1, 1/9, Status Plaza, MUJMAHUDA, Vadodara, Vadodara, Gujarat, 390020 (India)
Email: surveenexim@gmail.com
We are here to assist you and ensure your experience with us remains positive and hassle-free.