At Surveen Exim Private Limited, we strive to ensure our customers are fully satisfied with their purchase. If for any reason you are not satisfied with your order, please review our return and refund policy below:
1. Returns
We accept returns for damaged or defective items within 7 days of receiving your order. If you receive a product that is damaged, incorrect, or not as described, please contact us immediately at surveenexim@gmail.com with your order details and photos of the product to initiate the return process.
Conditions for Returns:
- Products must be unused and in their original packaging.
- Returns are only accepted for products that are defective or incorrectly shipped.
- Custom or perishable items are not eligible for return unless damaged or defective.
2. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 7-10 business days.
Conditions for Refunds:
- Refunds will only be issued for the purchase price of the product. Shipping charges are non-refundable.
- Refunds will be issued in the same form of payment used at the time of purchase.
3. Exchanges
We do not currently offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired item.
4. Non-returnable Items
Certain items are non-returnable, including:
- Spices or products that have been opened or consumed.
- Custom orders or special requests.
5. How to Initiate a Return or Refund
To initiate a return or refund request, please contact our customer support team at surveenexim@gmail.com with the following details:
- Order number
- Description of the issue (damaged, incorrect item, etc.)
- Photos of the product (if damaged or defective)
6. Shipping Costs
Customers are responsible for the shipping costs associated with returning items unless the product was defective or the return is a result of our error.
7. Contact Us
If you have any questions regarding our return and refund policy, please feel free to contact us:
Surveen Exim Private Limited
1, A-1, 1/9, Status Plaza, MUJMAHUDA, Vadodara, Vadodara, Gujarat, 390020, India.
Email: surveenexim@gmail.com